We value not just our work but also our customers and are pleased to offer a complimentary service called Lifesharp, available for the lifetime of your Benchmade knife. Lifesharp provides you with a range of maintenance services, including cleaning, oiling, sharpening, and adjustments as needed. To take advantage of this free service, please visit our Lifesharp page by following the link below. On the Lifesharp page, you will find the Lifesharp service form, as well as additional information and instructions to guide you through the process. For the Lifesharp page, click here.
To ensure a smooth process when shipping your knife for Lifesharp service, we recommend the following tips:
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Please use a sturdy box for shipping, as padded envelopes may not provide sufficient protection for our knives. Please note that it is not necessary to include the original box when sending your knife for Lifesharp service, as we are unable to return them.
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It is important to retain the tracking number of your shipment. For optimal tracking and delivery, we recommend using UPS or FedEx instead of USPS. Once your knife is received by our team, it will take approximately 3-5 business days to log it into our system. At that time, you will receive a confirmation email from our Product Services department.
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If you are requesting non-warranty services, such as voluntary blade or handle replacement, we will contact you to provide payment information. Rest assured, we will communicate with you to ensure a seamless process for any additional services you may require.
We are dedicated to providing exceptional customer service and ensuring that your Benchmade knife remains in top condition throughout its lifetime. Lifesharp is our commitment to maintaining the performance and longevity of your knife. Should you have any questions or require further assistance, please do not hesitate to contact our customer service team.