While we are always saddened to see customers returning a Benchmade product, we understand that finding the perfect knife can sometimes be a journey. We sincerely hope that you continue your search and discover the knife that meets your exact needs and expectations. Our commitment remains steadfast in providing high-quality knives that deliver exceptional performance. Should you ever decide to give Benchmade another try, we'll be here, ready to assist you in finding the ideal knife that will become a trusted companion for your adventures.
NOTE: Benchmade cannot accept returns for any product that was not purchased at Benchmade.com.
Here are the steps to take to start a return:
- Go to https://www.benchmade.com/apps/returns
- Find your Customer PO# in the email confirmation you received or check the packing slip or login to your account
- NOTE: the Customer PO# is 10-11 digits long and begins with "1100" (e.g. "1100xxxxxxx"
- If you cannot locate your Customer PO #, please contact Customer Service at one of the methods listed at the bottom of this article
- Follow the prompts to select which item you would like to return
- Please note, at this time, you can only select one item per return request. If you have multiple items, please submit another return request for each additional item.
- Choose a Refund Method
- Select a Shipping Method
- Click Submit
- Depending on which shipping method is selected, you will receive an email with a shipping label and instructions for returning your item
- Once we receive your item(s), we will inspect the product for refund authorization. If the return request is approved, you will receive an email confirmation.
- Depending on which refund method was selected,
- you will receive a refund issued to the Credit Card was used for the original order
- OR receive a Gift Card Code via email that can be used to purchase a different Benchmade product
If you have any additional questions or cannot find your Order Number, please contact our customer service team and we'll be happy to assist.
- Try out our live chat feature at Benchmade.com
- Toll Free: 1-833-557-2526
- International: 1-503-655-6004
- Email: Info@benchmade.com
- Support Hours: Monday-Friday 8am-4pm PST