While we are always saddened to see customers returning a Benchmade product, we understand that finding the perfect knife can sometimes be a journey. We sincerely hope that you continue your search and discover the knife that meets your exact needs and expectations. Our commitment remains steadfast in providing high-quality knives that deliver exceptional performance. Should you ever decide to give Benchmade another try, we'll be here, ready to assist you in finding the ideal knife that will become a trusted companion for your adventures.
Note: We can only accept returns for products purchased directly from Benchmade.com.
Return Policy
Products purchased on Benchmade.com may be returned within 60 days of delivery if unused, uncarried, and in original packaging.
Custom knives, Gold Class, Limited Editions, and Kitchen Cutlery are not eligible for return.
We offer free return shipping on all eligible returns. Once approved, refunds will be issued to the original payment method or as a Benchmade gift card based on your selection. Find our full return policy here.
Return Shipping
Customers are responsible for return shipping to our facility. Once your return is initiated through our portal, we’ll provide a packing slip and detailed shipping instructions.
If your return is due to a manufacturing defect or quality issue, we’ll gladly cover the return shipping costs. Please contact our team to request a prepaid shipping label.
Start Your Return
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Visit our Returns Portal
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Enter your Customer PO# from your:
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Order confirmation email
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Packing slip
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Account order history
Your Customer PO# starts with 1100 and is 10–11 digits long (e.g. 1100XXXXXXX)
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Select the item you'd like to return
Only one item can be returned per request. To return multiple items, please submit a separate request for each one. They can be shipped together under one return lable.
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Choose your refund method:
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Original payment method
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Benchmade Gift Card
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Click Submit
- You’ll receive an email with your packing slip and shipping instructions
You’ll receive an email with your return label and instructions.
After You Ship It Back
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Once we receive your item, we’ll inspect it for approval - this process can take up to 5 business days
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If your return is accepted, you’ll receive an email confirmation
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Refunds are processed based on your selection:
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Credit card refunds are returned to your original payment method. Please allow 7-10 business days for the funds to show in your account
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Gift card refunds are sent via email and can be used toward a future Benchmade purchase
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Why a Return Might Be Rejected
While we strive to make the return process as smooth as possible, there are a few reasons your return may not be approved:
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Outside Return Window: Returns must be initiated within 60 days of the delivery date.
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Non-Returnable Items: Custom knives, Gold Class, Limited Editions, and any product not purchased directly from Benchmade.com are not eligible for return.
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Used or Damaged Condition: Products must be returned in new, unused condition with original packaging.
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Missing Components: If items are missing parts, accessories, or packaging, your return may be denied.
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Counterfeit Goods: All returns are inspected for authenticity. If a returned item is determined to be counterfeit, the refund will be rejected and the product will not be returned. Benchmade reserves the right to impound and destroy counterfeit goods in accordance with our Counterfeit Goods Acknowledgement.
Questions?
We’re here to help. If you have questions about your return or need help submitting your request, contact our support team, call us at 1-833-557-2526, or email info@benchmade.com.