We understand that returns can be a source of stress. We strive to provide transparent information to assist you in making an informed decision. Here are some key details regarding our return policy:
Laser Marked Blades
Original Packaging Requirement
Refund Processing Time
NOTE: Benchmade cannot accept returns for any product that was not purchased at Benchmade.com.
Here are the steps to take to start a return:
- Go to https://www.benchmade.com/apps/returns
- Find your Customer PO# in the email confirmation you received or check the packing slip or login to your account
- NOTE: the Customer PO# is 10-11 digits long and begins with "1100" (e.g. "1100xxxxxxx"
- If you cannot locate your Customer PO #, please contact Customer Service at one of the methods listed at the bottom of this article
- Follow the prompts to select which item you would like to return
- Please note, at this time, you can only select one item per return request. If you have multiple items, please submit another return request for each additional item.
- Choose a Refund Method
- Select a Shipping Method
- Click Submit
- Depending on which shipping method is selected, you will receive an email with a shipping label and instructions for returning your item
- Once we receive your item(s), we will inspect the product for refund authorization. If the return request is approved, you will receive an email confirmation.
- Depending on which refund method was selected,
- you will receive a refund issued to the Credit Card was used for the original order
- OR receive a Gift Card Code via email that can be used to purchase a different Benchmade product
If you have any additional questions or cannot find your Order Number, please contact our customer service team and we'll be happy to assist.