Orders completed directly from benchmade.com typically ship within 2 business days for in-stock items. Personalized and custom orders take longer due to additional processing and craftsmanship. You’ll receive tracking once your order ships—and for the most up-to-date order status, log into your account at benchmade.com.
Inline (Standard) Orders
Ships within 2 business days
Most in-stock knives and gear that don’t require personalization are shipped within 2 business days. This gives our team time to:
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Confirm your payment and shipping information
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Inspect your items for quality and accuracy
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Package and label for secure shipment
Orders placed after business hours, on weekends, or on holidays begin processing the next business day. During peak seasons or major promotions, processing may take slightly longer.
Personalized Orders
Ships within 5 business days
Items with engraving or personalization require additional handling. Please allow up to 5 business days before shipment. Here's why:
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Your knife is custom-engraved to order by our in-house laser engraving technicians
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After personalization, it undergoes another quality inspection
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The team ensures your item is packaged carefully to avoid damage to your custom touches
We’ll send you tracking information once it’s on the way.
Custom Knife Orders
Ships within 10 business days
Custom knives are built from scratch in our Oregon City factory. Each one is made to order and follows a meticulous process. Please allow up to 10 business days for production before shipment.
Why the extra time?
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Every component is selected, assembled, tuned, and tested by hand
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Custom laser markings and optional upgrades are applied
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Final inspection ensures your knife meets our exacting standards
We don’t rush the process—quality and precision come first.
How to Check Your Order Status
Once your order ships, you’ll receive an email with tracking information.
You can also log in to your account at benchmade.com for the most accurate and up-to-date status of your order, including estimated ship dates and tracking links.
If you need further help, contact us here.