At Benchmade Knife Company, we strive to maintain a respectful and professional standard for all custom laser engravings. To ensure compliance with our company values and policies, there are specific types of content we will not engrave on any of our products.
Prohibited Content
We reserve the right to reject any engraving request containing the following:
- Copyrighted or Trademarked Material: Any text, graphics, or imagery protected under copyright or trademark laws unless proper authorization is provided.
- Explicit or Profane Language: Any vulgar, obscene, or offensive wording.
- Illicit Content: Any references to illegal activities or substances.
- Racist Language or Iconography: Any content that promotes hate, racism, or discrimination, including symbols associated with such ideologies.
**We are not able to engrave the backside of a custom knife when the National Parks artwork is selected due to an agreement with the artist.**
What Happens If Prohibited Content is Submitted?
If your requested engraving violates these guidelines:
- Contact: Our team will reach out to you via email (info@benchmade.com) to inform you of the issue.
- Resolution Period: You will have 7 days to respond and update your engraving request to meet our guidelines.
- Cancellation: If we do not receive a response within 7 days, your order will be canceled, and a full refund will be issued.
Important Note on Returns
- Inline Personalized Knives: Knives personalized through laser engraving as part of our inline options can be returned but will incur a blade replacement fee, which is roughly 1/3 of the knife's MSRP.
- Custom Knives: Knives built using the Custom Knife Builder are considered fully custom products and are not eligible for return.
Please review your engraving request carefully before placing your order to ensure accuracy and satisfaction. For questions or concerns about your engraving request, please contact us at info@benchmade.com.