We know how important your Benchmade is, and we’re committed to getting it back to you as quickly as possible. Here's how to track your repair and what to expect during the process.
Confirm Your Knife Has Arrived
If you’ve already shipped your knife to us, the first step is to check your shipping carrier’s tracking number (UPS, FedEx, etc.) to confirm that the package has been delivered to Benchmade.
Once it arrives, our team will check it in, usually within 1 business day.
Check-In Confirmation
As soon as your knife is logged into our system, you’ll receive a confirmation email from our Product Services team.
Don’t see the email?
Please check your spam, junk, or promotions folder, especially if it’s your first time submitting a service request.
Service Timelines
After your knife is checked in, here's how long service typically takes:
- LifeSharp Service: 2–3 business days
- Warranty Repairs: 3–5 business days
If your knife requires replacement parts or further review, we’ll reach out to you directly before proceeding.
Completion & Return Tracking
Once your service is complete, we’ll send you a final email with your return tracking number, so you can monitor its journey back to you.
Still Have Questions?
If it’s been more than 5 business days since delivery and you haven’t received a check-in confirmation, we’re here to help. Contact our team, call 1-833-557-2526, or email info@benchmade.com—we’re happy to help.