Once your order is successfully placed on Benchmade.com, you can expect timely and transparent communication from us every step of the way.
Order Confirmation Email
You will receive an order confirmation email immediately after your order is processed. This email includes your order number, item details, and shipping information. If you don’t see it in your inbox, please check your spam, junk, or promotions folder, especially if this is your first order with us.
Laser Marking Review
If your order includes custom laser engraving, our team will review your submission to ensure it meets our engraving guidelines. If we encounter any issues (e.g., inappropriate content, spelling that needs clarification, or formatting concerns), we will reach out via email. Please monitor your inbox closely, as delays in responding may impact your order timeline.
Processing Delays
We strive to fulfill every order as quickly as possible. If there is an unexpected delay in processing your order beyond 1 business day, we will do our best to notify you with an update.
We're here to help.
If you have questions about your order or haven't received a confirmation within an hour of purchase, please contact our support team at info@benchmade.com or call 1-833-557-2526.