We understand the importance of knowing when to expect your refund. Here’s what to know about refund timing and what to do if it hasn’t shown up.
Refund Processing Timeline
Once your return arrives at our facility, it goes through an inspection process to ensure it meets our return criteria.
- Inspection & processing may take up to 5 business days from the date your package is received.
- Once your refund is approved, you’ll receive an email confirmation letting you know it’s been processed.
When to Expect Funds
After your refund is approved, it may take 7–10 business days for the funds to be credited to your original payment method. This timeline depends on your bank or credit card provider.
Still Don’t See It?
Occasionally, errors can occur if:
- Your original card has expired or been closed
- There was a syncing delay between systems
If it has been more than 10 business days since your refund was approved and you still haven’t received the funds, please contact our support team or call 1-833-557-2526 so we can investigate further.
We're here to help ensure everything is squared away. Thanks again for choosing Benchmade.